NOTICE:: This section serves as a summary of the complete Terms of Service (TOS) that follow. It is meant as a quick reference, not an exact definition of terms. See each individual section for complete terms and conditions.
- Do not DDoS, Botnet, or otherwise engage in illegal activities
- Pen-testing of any type is not permitted. No exceptions
- Affecting other users will affect your tenancy
- Do not host illegal materials
- Abide by our Acceptable Usage Policy
- Any and all compensation is made in the form of account credits.
- All client information must be accurately provided (name, current address, etc)
- Do not open multiple accounts. No exceptions
- Do not let other people pay your invoices. No exceptions
- All payments must be made from an account in your name
- All invoices must be paid before new product may be ordered
- Do not use insecure passwords
- Do not place orders from proxies/VPNs
- NEVER let others access your Client Portal (https://manage.deluxe-host.com)account. No exceptions
1.1) You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States, or other jurisdictions. In order to access any services, you are required to provide current and accurate identification, contact, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify Deluxe-Host of any unauthorized use of your account or any other breach of security. Deluxe-Host will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
1.2) Deluxe-Host may cancel or suspend your access to Deluxe-Host services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service.
2.1) You agree that any violation listed in our Acceptable Usage Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.
3.1) Order Provisioning
3.1.2) Average setup time is within 1-2 hours during our scheduled Business Hours. Orders placed outside business hours are queued for provisioning the following morning.
3.2) Service Transfer
3.2.1) An existing service may be transferred to another account provided the following criteria have been met:
188.8.131.52) The account initiating the transfer must be Active with at least three months of continuous service history.184.108.40.206) The account receiving the transfer must be Active with at least three months of continuous service history.3.2.2) When a service transfer is accepted, all data on the service is destroyed before it is made accessible by the receiving account.
3.3) Service Suspension
3.3.2) Suspended services cannot be reactivated until the situation resulting in their suspension has been resolved.3.3.3) Data cannot be retrieved from any service in a Suspended state until the situation resulting in the suspension has been resolved.
3.4) Service Termination
3.5) Service Cancellation
3.3.1) Cancellation is final: cancelled services cannot be restored, nor is any data retrieval possible.3.5.2) Unwanted services MUST be cancelled by the client before their due date.
220.127.116.11) When a service is cancelled before the due date, the remainder of the current billing cycle is credited back to the account at a pro rata rate.
18.104.22.168.1) If the next billing cycle has already been invoiced, the service will be automatically removed from the invoice upon cancellation.
4.1) Prorated Billing
4.1.2) Any monthly service purchased before the 20th will be billed from the date of purchase until the final day of the month, with the next due date set to the first of the following month.
4.2) Billing Cycles
4.2.1) Monthly services are invoiced at base price (plus service add-ons cost) for the first of every month. Invoices are issued 10 days in advance of the due date.4.2.2) Quarterly services are invoiced at 3x base price (plus scaled service add-ons cost) for the first of the month every three months. Invoices are issued 10 days in advance of the due date.4.2.3) Semi-Annual services are invoiced at 5x base price (plus scaled service add-ons cost), with one month free, for the first of the month every six months. Invoices are issued 10 days in advance of the due date.4.2.4) Annual services are invoiced at 10x base price (plus scaled service add-ons cost), with two months free, for the first of the month every 12 months. Invoices are issued 15 days in advance of the due date.
4.3) Billing Procedures
4.3.3) On the fifth (5th) day past the due date for recurring invoices, all services (paid and unpaid) attached to the account will be suspended.
22.214.171.124) A late fee of $2.50 or 25% of the invoice total (whichever is greater) will be applied to the invoice.4.3.3) On the fifteenth (15th) day past the due date for recurring invoices, all services listed in the invoice will be terminated, and the invoice automatically adjusted to reflect the date of termination.
126.96.36.199) All remaining services on the account will remain suspended until the overdue invoice is paid in full.
4.4) Payment Gateways
4.4.1) ALL PAYMENTS (excluding Payment Risk clients) ARE TO BE MADE THROUGH THE INVOICING SYSTEM. DO _NOT_ SEND PAYMENTS DIRECTLY; ANY DIRECT PAYMENTS WILL BE REFUNDED MINUS A $5.00 SERVICE FINE.4.4.2) PayPal
188.8.131.52) Payments from unverified accounts will be refunded. Repeated attempts will result in a permanent ban from further services. There are no exceptions to this policy.184.108.40.206) Payments from accounts not in the client's name will be refunded. Repeated attempts will result in a permanent ban from further services. There are no exceptions to this policy.
4.5) Additional Charges & Fees
4.5.1) A client may encounter additional fees or fines for several reasons. Any charge or fee for work/labor performed will be announced and explained to the client before the work is done, and must be agreed and paid before the task begins.4.5.2) Fines for TOS/AUP Violations that go unpaid for more than two (2) days are subject to an additional $2.50 or 50% of the invoice total, whichever is greater.
4.5.3) Fines for TOS/AUP Violations that go unpaid for more than seven (7) days are subject to an additional 5,00$ or 50% of the invoice total, whichever is greater.
4.6) Security Deposits
4.6.1) Any client deemed a Payment Risk is required to place a security deposit of $25.00. This deposit is not added to the account's credit balance, nor can be used for invoice payment.4.6.2) Security deposits are to be made via Western Union, after being arranged by the Billing Department.4.6.3) Security deposits are non-refundable, and are used to pay off any overdue or collections invoices the account may accrue.
220.127.116.11) Any Payment Risk account that accrues an overdue or collections invoice will be permanently banned from further service.
4.7) Advance Payments
4.7.1) Clients may request for an `Add Funds` invoice to be generated for their account.
18.104.22.168) The total of the Add Funds invoice will automatically be added to the account's credit balance upon payment.
4.8) Credit Balance
4.8.1) An account's credit balance is non-refundable, non-transferrable, and may not be `cashed out` in the form of refund or payment to the client.4.8.2) An account's credit balance is automatically applied to generated invoices. Clients may also manually apply credit to any existing unpaid invoice.
4.9.2) Refunds requested after 24 hours of initial payment will be processed at a prorata calculation (date of refund until end of billing cycle).